نشان کن
کد آگهی: KP205455910
استخدام Help Desk Specialist
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اسنپ تریپ | Snapp Trip
در تهران
اطلاعات شغل:
نوع همکاری: تمام‌وقت
مدرک تحصیلی مورد نیاز: کارشناسی
مهارت‌های مورد نیاز:
Help Desk
Jira
+NETWORK
پرداخت‌ها: توافقی
متن کامل آگهی:
Main Responsibilities:
- Answering phone calls, emails, or chat messages from customers who require technical assistance.
- Diagnosing and troubleshooting technical problems related to hardware, software, or network connectivity.
- Providing step-by-step instructions to customers on how to resolve technical issues.Serve as the first contact
- with customers who need technical assistance via the phone, email and ticketing system
- Perform troubleshooting using different diagnostic techniques
- Redirect unresolved issues to the next level of support personnel
- Keep record of problems and their resolution
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
- Suggest improvements on procedures
Main Requirement:
- Resolves advanced technical hardware and software issues; provides resolutions to issues
- Understanding of Active Directory administration including account unlock, password reset, adding\removing users, OUs, memberships
- support to resolve technical issues
- Tracks all work with detail and precision within the ticketing system (JIRA)
- Network+
- Nice to have: ccna
Location: Tehran, Jordan
Job Type: Full-Time On-Site
Working Hours: Saturday to Wednesday, 9 AM to 6 PM
این آگهی از وبسایت جابینجا پیدا شده، با زدن دکمه‌ی تماس با کارفرما، به وبسایت جابینجا برین و از اون‌جا برای این شغل اقدام کنین.
هشدار
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پنج‌شنبه 16 اسفند 1403، ساعت 10:06