مهندس پشتیبانی فناوری اطلاعات | Help Desk Engineer

ما روشه هستیم ؛

آینده ای سالم تر. این همان چیزی است که ما را به سمت نوآوری سوق می دهد. برای پیشرفت مداوم علم و اطمینان از دسترسی همه به مراقبت های بهداشتی امروز و برای نسل های آینده. گزارش های متخصص IT ، محل کار و سایت تجربه سایت به بخش سرب ، تجربه سایت و محل کار دیجیتال. پشتیبانی فنی از کاربران نهایی که با برنامه های انفورماتیک ، از جمله عیب یابی و حل و فصل ، موضوعاتی را تجربه می کنند. نرم افزار ، مجوزها و اشتراک ها.

انطباق:

از شما انتظار می رود که رفتار خود را به کلیه قوانین و مقررات قابل اجرا و همچنین استانداردهای یکپارچگی بالایی که توسط روشه ارائه شده است ، رعایت کنید. و پشتیبانی از سیستم عامل ها ، دستگاه ها و برنامه های کاربردی ، از جمله مجموعه برنامه های Google ، MS Office و غیره یک مزیت خواهد بود. فرآیندهای مدیریت در یک محیط ارائه خدمات IT.
- تجربه با سیستم بلیط فروشی و عیب یابی نرم افزار سخت افزار/دستگاه های تلفن همراه.
- مهارت در انگلیسی (هر دو کتبی و کلامی) لازم است.

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We are Roche;

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Creating a world where we all have more time with the people we love.

That’s what makes us Roche.

Summary:

The main focus of the IT end-user, workplace, and site experience specialist is to monitor and keep the service level agreed upon with the business, for onsite support. The IT end-user, workplace, and site experience specialist reports to the section lead, site experience, and digital workplace.

You will be responsible for:

- Monitoring and keeping the service level agreed with the business, for Onsite support (Incidents and Requests fulfilments, according to ITIL best practices).
- Assisting in the installation, configuration, and maintenance of informatics software and systems.
- Providing technical support to end-users experiencing issues with informatics applications, including troubleshooting and resolution.
- Assisting in the development and documentation of standard operating procedures for informatics systems and processes.
- Facilitating the adoption of IT solutions.
- Involving collaboration within agile teams.
- Asset Inventory Management: Keeping a detailed inventory of all IT assets owned by the organization, including hardware, software, licenses, and subscriptions.

Compliance:

You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche.

Who You Are:

- 3 to 5 years of experience in providing onsite and/or remote technical support to end users in PC and Mac environments with experience across multiple.
- Understanding and supporting operating systems, devices, and applications, including the Google Suite of Applications, MS Office, etc. would be an advantage.
- Knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless, Ethernet).
- Good understanding of web conferencing and mobile technologies, and an understanding of audio-visual equipment as it relates to PC/Mac platforms.
- Excellent working knowledge of the ITIL Incident Management processes in an IT service delivery environment.
- Experience with the Service Now ticketing system and troubleshooting hardware software/mobile devices.
- Proficiency in English (both written and verbal) is required.
- For male candidates, an end-of-service card is mandatory.