کارشناس IT Help Desk | IT Help Desk Specialist

 پیگیری و به روزرسانی وضعیت و اطلاعات محاسبات در CMDB
 هرگونه بازخورد یا پیشنهادی را از طرف کاربران به اعضای تیم داخلی مناسب منتقل کنید و ارتباط برقرار کنید
 از بازخورد کاربران برای بهبود تکنیک های حل مسئله و خدمات به مشتری استفاده کنید
 نمایندگی آن را با حرفه ای بودن و یکپارچگی در حالی که به پیشبرد مأموریت
indevents  پیشرفت های احتمالی
 ارائه می دهد
به کاربران با مسائل فنی کمک کنید
 سفر تجاری برای انجام فعالیت های مربوط به نگهداری در سایت یا فعالیت های پروژه های توسعه از زمان
تا زمان فرض شده است. (ویندوز 10 و 11)
 فناوری زرنگ و دانا با دانش و تجربه کار و تجربه کارشناسی ارشد محصولات مجموعه ای از بهره وری MS
تجربه اثبات شده (حداقل دو سال) کار به عنوان یک متخصص میز کار IT یا در یک مشتری مشابه
نقش پشتیبانی (در آن مراکز تماس با من ، خدمات مشتری ، و غیره)
 Comptia Network+ و A+ Servaliation yolevtions technology associate (mta) designation is consideredas an advantage

skills

 ability to quickly diagnose and resolve a variety of basic technical issues
 ability to use software and/or system management tools and techniques and familiar with
troubleshooting techniques
 strong problem‐solving, decision making, critical‐thinking, and analytical skills
 eagerness to learn new systems and فن آوری ها ، و توانایی اجرای آنها
 آشنایی با برنامه های عمومی تجارت




 مهارت در انگلیسی (نمره IELTS 4 یا بالاتر)
skills مهارت های ارتباطی کتبی و کلامی عالی
 تعهد به ارائه خدمات به مشتری استثنایی و دکوراسیون خنک کننده
 با یک بیمار دوستانه با یک بیمار دوستانه ، دوستانه دوستانه ، دوستانه دوستانه ، دوستانه دوستانه با یک بیمار دوستانه ، دوستانه دوستانه. طرز فکر با باز بودن بازخورد سازنده

• Perform remote and in-person troubleshooting through systems configuration, maintenance, and diagnostic techniques, and pertinent questions.
• Listen attentively to users’ questions and concerns, and provide the best solutions and advice on technical issues and details provided by users.
• Direct unresolved issues to the next level of support staff.
• Walk customers step‐by‐step through the problem‐solving process.
• Prioritize customer satisfaction in all communications, and follow up with users to ensure satisfactory service.
• Log events and problems, and their resolution in the same issue tracking record.
• Provide accurate, quick, and effective assistance with IT products or services.
• Follow‐up and update the computing items' status and information in the CMDB.
• Pass on and communicate any feedback or suggestions from users to the appropriate internal team members.
• Use feedback from users to improve problem‐solving techniques and customer service.
• Represent the IT department with professionalism and integrity while helping to advance the department's mission.
• Identify and suggest possible improvements on procedures.
• Attend training sessions to stay current with best practices on how to help users with technical issues.
• Business travel is assumed for handling on‐site maintenance or development project activities from time to time.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Hardware, Software, or a relevant field.
• Comprehensive knowledge and good understanding of computer systems, tech products, and experience troubleshooting hardware and software.
• Microsoft OS deployment and maintenance experiences are required (Windows 10 and 11).
• Tech-savvy with working knowledge and experience in MS Office.
• Proven experience (at least two years) working as an IT Help Desk Specialist or in a similar customer support role (in IT call centers, customer service, service desk, etc.).
• CompTIA Network+ and A+ Certification, or equivalent knowledge, are beneficial.
• Microsoft Certified Professional (MCP) or Microsoft Technology Associate (MTA) designation is considered an advantage.

Skills:

• Ability to quickly diagnose and resolve a variety of basic technical issues.
• Ability to use software and/or system management tools and techniques, and familiar with troubleshooting techniques.
• Strong problem‐solving, decision-making, critical‐thinking, and analytical skills.
• Eagerness to learn new systems and technologies, and the ability to implement them.
• Familiarity with general business applications.

Abilities:

• Proficiency in English (IELTS score 4 or above).
• Excellent written and verbal communication skills.
• Commitment to providing exceptional customer service and being cool‐tempered.
• Patient, friendly demeanor with a great aptitude for listening.
• Exceptional teamwork and team‐oriented mindset with an openness to constructive feedback.