DescriptionWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.ResponsibilitiesRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresFollow up with customers to ensure their technical issues are resolvedPossibility of cooperation in the morning shift and evening shiftAnswering and checking calls, incoming chatsRefer, track and record incoming callsManage and resolve problems or conflicts or customer complaintsworking hours : 8:00 am- 16:00 pm & 16:00 pm - 00 amRequirementsHave good listening skillsHaving problem solving skillsFamiliar with support affairsExperience as a Customer Support Specialist or similar CS roleFamiliarity with our industry is a plusExperience using help desk software and remote support toolsExcellent communication and problem-solving skillsBenefitsCompetitive SalaryTraining & DevelopmentWork From HomePerformance BonusPrivate Health InsuranceOther perks which are mentioned in career page