پشتیبان مشتریان | Customer Support

Responsibilities:
- ارتباط مؤثر با مشتریان برای رفع نیازها و مشکلات آن‌ها
- اجرای تست‌های نرم‌افزاری و ارائه بازخورد به تیم‌های توسعه
- آموزش و راهنمایی مشتریان در خصوص استفاده بهینه از محصولات و خدمات
- نظارت و کنترل کیفیت خدمات ارائه‌شده به مشتریان
- تجزیه و تحلیل مشکلات مشتریان و پیشنهاد راهکارهای بهبود

Qualifications:
- دارای مهارت‌های ارتباطی قوی
- تجربه در حوزه تست نرم‌افزار و کنترل کیفیت
- مهارت در ارائه آموزش به مشتریان
- تجربه‌ی کاری مرتبط

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IranTalent, a well-established company in the Recruitment and HR Services industry in Tehran, seeks an experienced professional in Customer Support to join our team. This role is pivotal in ensuring product quality and customer satisfaction, requiring a blend of engineering expertise and excellent communication skills.

Responsibilities:
- Provide continuous support to customers, ensuring all inquiries and concerns are addressed swiftly and effectively.
- Conduct software testing to identify and troubleshoot any issues, ensuring high-quality product delivery.
- Collaborate with engineering teams to enhance product features based on customer feedback.
- Deliver training sessions to customers, ensuring they have the necessary knowledge to utilize products efficiently.
- Maintain clear and open communication with clients to foster strong relationships and promote trust.

Qualifications:
- Proven experience in customer support, preferably within engineering or quality assurance sectors.
- Strong communication skills in both Persian and English, enabling effective interaction with diverse customer bases.
- Proficient in software testing methodologies with a keen eye for detail.
- Capability to train and educate customers, enhancing their understanding and use of products.