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کد آگهی: KP9459632086
استخدام Senior Customer Support (پشتیبان ارشد سایت)
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فریوارد | Freeward International Group
در تهران
اطلاعات شغل:
نوع همکاری: تمام وقت
مهارت‌های مورد نیاز:
پشتیبانی سایت
ارتباط با مشتریان و پشتیبانی
CRM
بازه حقوق: از 30,000,000 تومان
پرداخت‌ها: توافقی
متن کامل آگهی:
We’re looking for an experienced and dedicated Senior Customer Support Specialist to join our team. In this role, you’ll lead by example, mentor other support specialists, and make sure our customers always receive outstanding service.
What You’ll Do
- Lead & Mentor: Guide and support a team of customer support specialists.
- Handle Escalations: Resolve complex or escalated customer issues with a solutions-first approach.
- Collaborate: Work with other departments to solve customer concerns and improve processes.
- Use Expertise: Share your knowledge of our products, services, and policies with both customers and teammates.
- Improve Experience: Develop and refine strategies to enhance the customer journey and streamline support workflows.
- Analyze & Report: Review support trends and customer feedback to suggest improvements.
- Maintain Resources: Keep support documentation accurate and up to date.
- Technical Support: Act as the go-to person for advanced technical questions, working with technical teams when needed.
What We’re Looking For
- Proven experience in a senior customer support or client service role.
- Strong English communication skills (both written and spoken).
- Experience handling complex customer issues with empathy and problem-solving.
- Solid knowledge of CRM systems and support tools.
- Excellent teamwork and interpersonal skills.
- Strong organizational and time management skills.
- Bachelor’s degree or equivalent professional experience.
Why Join Us?
This is a chance to take on a leadership role in a fast-paced environment where your skills will directly shape our customer experience. If you love solving challenges, guiding a team, and improving processes, we’d love to hear from you.
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شنبه 27 مهر 1404، ساعت 03:56