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کد آگهی: KP7361681798
استخدام Customer Support Specialist (پشتیبان سایت-دورکاری)
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فریوارد | Freeward International Group
در تهران
دورکاری
اطلاعات شغل:
امکان دورکاری و کار در منزل: دارد
نوع همکاری: تماموقت
مدرک تحصیلی مورد نیاز: کاردانی
مهارتهای مورد نیاز:
پشتیبانی سایت
ارتباط با مشتریان و پشتیبانی
CRM
بازه حقوق: از 24,000,000 تومان
پرداختها: از ۲۴,۰۰۰,۰۰۰ تومان
متن کامل آگهی:
We’re looking for a reliable and detail-oriented Customer Support Specialist to join our team. In this role, you’ll be responsible for assisting users, resolving issues efficiently, and ensuring a smooth and positive experience on our platform.
What You’ll Do
- User Support: Respond to customer inquiries via ticket, email, or chat in a timely and professional manner.
- Issue Resolution: Investigate and resolve user issues with a solutions-focused mindset, escalating only when necessary.
- Platform Knowledge: Maintain a strong understanding of our website, features, and policies to provide accurate guidance to users.
- Collaboration: Communicate recurring issues and user feedback to the technical and product teams.
- Documentation: Help keep support FAQs and internal documentation up to date.
- Quality Experience: Ensure users feel heard, supported, and confident while using the platform.
What We’re Looking For
- Experience in customer support or website/app support (support experience is more important than years).
- Good English communication skills (written is essential; spoken is a plus).
- Strong problem-solving skills and a user-first attitude.
- Familiarity with ticketing systems or basic CRM tools is a plus.
- Organized, responsible, and able to manage multiple requests.
- Ability to work independently and follow defined processes.
Why Join Us?
You’ll be working in a fast-growing online platform where your work has a direct and visible impact on user satisfaction and product improvement. This role offers strong growth potential, with opportunities to take on more responsibility over time, deepen your product and technical knowledge, and grow into more advanced support or coordination roles.
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سهشنبه 26 آذر 1404، ساعت 22:18