IT Help Desk

Responsibilities:

• Manage the installation and maintenance of hardware and software including workstations, multimedia displays, and video conference system support
• Good problem-solving, analytical, and team-working skills
• Build up the printing and scanning knowledge base and train staff, as needed
• Working knowledge of managing tickets, follow up actions and close issues
• Writing and editing “How To” training manuals
• Training other staff on troubleshooting and diagnosing problem
• Excellent communication and interpersonal skills
• Have to participate in the team’s on-call rotation
• Have experience working in a mixed tech stack and multi-vendor environment
• Be creative, curious, eager to learn, and can quickly pick up on new trends and technologies

Requirements:

• Work experience in both start-up companies and organizations
• Bachelor’s degree in computer science, information technology, or a similar field
• At least 1+ years as a IT Support or Helpdesk
• Proficiency with a MAC/Windows/Linux operating systems
• Knowledge on Network + and A+
• Familiar with Microsoft Services (AD, DNS, DHCP, Mail, …)
• Ability to diagnose and resolve basic technical issues
• Basic understanding of networking protocols and troubleshooting
• Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop and mobile devices
• Good English communication skills
• Linux, CCNA, MCSA and Mikrotik are advantageous