کارشناس امور مشتریان اولین نقطه اتصال و تعامل در ارتباط با مشتریان است. افرادی که در بخش امور مشتریان فعالیت میکنند، کار بسیار حساسی دارند زیرا برخورد آنها میتواند باعث نارضایتی و از دست دادن خریداران یا مشتریان بالقوه شود.
شرح شغل:
• Having at least a bachelor's degree in the field of management (commerce, marketing) or industrial and mechanical engineering
• At least 2 years of related work experience
Abilities:
• The ability to design attractive and pristine programs to maintain and communicate with Customer
• Proficient in time management, planning and team work
Duties:
• Reviewing customers' demands and expectations
• Responding patiently to customer calls
• Preparing customer club performance reports
The customer affairs expert is the first point of connection and interaction with customers.
People who work in the customer affairs department have a very sensitive job because their dealings can cause dissatisfaction and loss of buyers or potential customers.
Among the duties of a customer affairs expert is to carry out the process of preparing the order and sending it to customers.
Also, you should note that in this regard, carrying out the process related to the returned goods/goods is also one of the duties of the customer affairs expert.
این آگهی از وبسایت ایران تلنت پیدا شده، با زدن دکمهی تماس با کارفرما، به وبسایت ایران تلنت برین و از اونجا برای این شغل اقدام کنین.