کارشناس پشتیبانی فروش | Sales Support Specialist

توضیحات شغلی:

همکاری نزدیک با تیم فروش برای ارائه پشتیبانی و اطلاعات ضروری مورد نیاز برای تعامل مشتری موفق.
ارائه خدمات عالی مشتری از "منجر به پول نقد". تجربه.
نمونه های حمل و نقل به مشتریان و ردیابی تحویل از نظر مدیریت فرصت بسیار حیاتی است و دنبال کردن با مشتریان برای جمع آوری بازخورد در نمونه ها.
مدیریت پروژه ها و قراردادها با همکاری با بخش فروش و پیگیری وظایف مرتبط در
CRM و سیستم ERP. شیمی ، مهندسی شیمی ، مهندسی مواد غذایی یا یک زمینه از نزدیک. استرس.
مایل به ابتکار عمل و مسئولیت.

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Job Description:

Collaborating closely with the sales team to provide essential support and information needed for successful customer interactions.
Providing excellent customer service from "Lead to Cash".
Responding to customer issues, complaints, or demands in accordance with company policies and procedures.
Collaborating with various internal departments, including sales, application laboratory, marketing, logistics, and planning to address customer concerns and ensure a seamless customer experience.
Shipping samples to the customers and tracking deliveries are vital in terms of opportunity management and following up with customers to gather feedback on samples.
Managing projects and contracts in cooperation with the sales department and following up on related tasks in
CRM and ERP system.
Generating reports and analyzing the data to provide insights for sales strategies.


Requirements:

Bachelor's degree in Chemistry, Chemical Engineering, Food Engineering, or a closely related field.
At least 2 years of experience in customer service and sales operations (food & beverage market experience is preferred).
Good knowledge of MS Office and SAP.
Excellent verbal and written skills in English.
Good team player, and strong communication skills.
Analytical thinking with an innovative point of view, and high problem-solving skills.
Ability to work under pressure and stress.
Willing to take initiative and responsibility.
No military obligation for male candidates.