Service Desk Specialist

We are hiring a Service Desk Specialist who plays a critical role in designing and implementing high-quality, performant user interfaces. This position requires strong technical expertise to deliver clean, standardized code while meeting project timelines and solving complex technical challenges.

Responsibilities:

• Expertise in company operating systems to install, configure, troubleshoot, and provide hardware/software support.
• Configure security settings and manage group or individual access permissions.
• Familiarity with passive network equipment, cable installation, and device mounting.
• Research hardware/software products to fulfill organizational needs, submit procurement requests.
• Configure Internal Network Equipment and Client Hardware.
• Create and update technical documentation for hardware/software installations.
• Assess performance and test organizational services to ensure availability.
• Generate reports on resources and equipment for applying security patches, detecting malware, and identifying potential issues.
• Configure phone extensions and register IP Phone/Soft Phone devices to connect with the telephony system.
• Support and administer Virtual Desktops (VDI), including problem resolution, user access management, and performance monitoring.

Requirements:

• Bachelor’s Degree or higher in Information Technology or related field 
• Minimum 1 year relevant experience 
• Military Status: Exempt or Completed Service (Where Applicable)
• Proficiency in Computer, Laptop, and Printer Configuration (CompTIA A+)
• Proficiency in Network Concepts (CompTIA Network+), Networking at CCNA Level
• Microsoft Active Directory and Services (MCSA Level), Linux OS Administration (LPIC-1 familiarity)
• CompTIA Security+ Certification Knowledge
• Familiar with Virtualization and Virtual Desktop Infrastructure (VDI)
• Familiar with Microsoft Exchange Server Administration
• Familiar with VOIP & Issabel Systems 
• Familiar with ITIL Framework, Service Desk Tools, Endpoint Central

Benefits:

• Flexible working hours
• Training courses, Professional development opportunities
• Supplemental health insurance
• Team-building budget
• Performance-based bonuses
• Loans
• Lunch subsidies