Graphic Designer Specialist - خانم

About the Role

In this role, you will act as a customer support specialist with strong graphic design skills, capable of understanding client needs and delivering accurate visual assets.
You’ll communicate directly with international clients in fluent English, ensuring smooth coordination and timely updates.
Your ability to both design and support will play a key role in bridging creative execution with client satisfaction.

Key Responsibilities

• Fluent in English (Advanced level) – capable of understanding and communicating in professional settings.
• Create, iterate, and deliver production-ready assets using Adobe Creative Suite - Photoshop, Illustrator, InDesign, etc 
• The ability to provide effective customer support is a key requirement in this role, as you'll be directly communicating with clients, understanding their needs, and ensuring their design requests are accurately fulfilled.
• Conceptualize and design marketing materials for digital and print: social media graphics, infographics, brochures, flyers, presentations, packaging, etc
• Translate client briefs and brand guidelines into cohesive visual designs through typography, color theory, layout, and imagery
• Collaborate cross-functionally with marketing, content, and product teams to ensure design consistency across projects
• Manage multiple projects, meet deadlines, and refine work based on feedback to deliver pixel-perfect outputs 
• Maintain visual asset libraries and enforce brand standards for identity and consistency 
• Stay updated on current design trends and best practices in digital and print media

Technical Skills Required

• Full fluency in English, particularly in verbal and listening skills, for effective communication with international customers
• Proficiency in Illustrator, Canva, Photoshop and InDesign for viewing, editing, and preparing graphic files, especially in relation to customer needs in the printing industry
• Previous experience in Customer Support or client-facing roles is a must for this position.
• Skilled in using communication tools such as Gmail, CRM systems, Google Sheets, other Google online tools, and chat/ticketing platforms
• This role benefits from candidates who have handled customer communications or project coordination
• Strong knowledge of typography, color, layout, and visual hierarchy
• Ability to handle multiple projects, work under pressure, and deliver with accuracy and speed
• Excellent communication skills to collaborate with stakeholders and incorporate feedback effectively

Personal Skills Required

• Excellent verbal and written communication skills with a professional and customer-centric approach
• Strong visual sense and the ability to perform detailed edits on design files quickly and accurately
• Experiencing working directly with customers, translating feedback into visual output is a strong asset
• Patient, detail-oriented, organized, and solution-driven
• Ability to collaborate effectively with cross-functional teams in an international environment
• Previous experience working with foreign clients or international companies (considered a plus)
• Educational background in design or related fields is a plus
• Willingness and availability to work evening shifts (4:00 PM to 1:00 AM Tehran time)
• At least 2 years of relevant experience in customer support is a major advantage
• Experience designing for social media, web, and digital campaigns
• Familiarity with branding and visual identity systems, including logos and style guides
• Basic knowledge of motion graphics or video (After Effects, Premiere) is a plus
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Employment Type: Full-time | On-site
Work Schedule: Monday to Friday, Evening Shift (4:00 PM – 1:00 AM Tehran time)
Location: Tehran, Iran

Benefits of Joining Us

• Flexible working hours 
• Exciting variety of projects both internal and internationally
• Fast-track growth opportunities based on performance
• Access to premium tools and softwares.
• Friendly and supportive work environment.

You’ll join a passionate and collaborative team where your ideas matter.
We believe in smart strategies, creative freedom, and building authentic engagement