ما بهدنبال یک کارشناس ارتباط با مشتریان هستیم تا استراتژیهای بازاریابی را تنظیم و رصد کند. هدف اصلی ما ارتباط با مشتریان و برقراری ارتباط بلندمدت با مشتریانی است که سود بیشتری را برای شرکت بههمراه داشته باشند؛ شما در این نقش با سرپرستان بخشهای فروش و بازاریابی هماهنگ میشوید تا حضور شرکت ما را در بازار تقویت کنید و تعامل مشتریان را با ما افزایش دهید. برای موفقیت در این موقعیت شما باید تجربه کار با سیستمهای ارتباط با مشتریان و شاخصهای کلیدی عملکرد (KPI) داشته باشید. باید بتوانید فرصتهای جدید را شناسایی کنید و بهصورت فعالانه به دغدغههای مشتریان توجه داشته باشید. در نهایت، از شما میخواهیم که درآمد شرکت را افزایش دهید و با فراهمکردن فضای سازمانی مطلوبی که مشتری را در محور توجه قرار میدهد، به اهداف کسبوکار ما جامه عمل بپوشانید.
وظایف و مسئولیتها:
having solid experience as a customer relationship manager or similar positions;
having a strong background in the field of customer acquisition strategies;
having technical skills in the field and analytical systems;
having knowledge in the field of online marketing methods and the best;
having the ability to manage a continuous marketing project;
having strong communication skills with a customer-oriented attitude Possessing problem solving skills and crisis management ability;
Having a specialized degree in marketing or related fields
Complete mastery of the 7 ICDL skills
Problem solving skills
Creativity and resourcefulness
We are looking for a Customer Relations Specialist to set up and monitor marketing strategies. Our main goal is customer relationship, to establish long-term relationships with customers that bring more profit to the company. Increase with us. To be successful in this position, you must have experience working with customer relationship systems and key performance indicators (KPI). You must be able to identify new opportunities and actively pay attention to the concerns of customers
Finally, we ask you to increase the company's income by providing a favorable organizational environment that puts the customer at the center of attention. fulfill our business goals
CRM duties and responsibilities
providing information about the company's products and services to customers;
handling customer criticisms, suggestions and complaints;
planning and managing multimedia marketing campaigns;
proposing new ways to address customer needs;
receiving feedback from customers on the quality of service received on a regular basis; that meets the company's needs
Documenting and reporting customer interactions to managers
Conducting market research to track market trends and competition
Dealing with customer complaints
Data management and analysis customers, such as sales records and purchase history and service history
Provide responses to marketing campaigns and channelize preferences to identify trends
Evaluate responses to different campaigns
Provide valuable insight into customer behavior and preferences across stages Their relationship with the company is different
این آگهی از وبسایت ایران تلنت پیدا شده، با زدن دکمهی تماس با کارفرما، به وبسایت ایران تلنت برین و از اونجا برای این شغل اقدام کنین.