Department: commercialLocation: TehranWork Type: Full - timeseniority:  expertAbout the Role:We are looking for a hard-working, flexible, and talented individual to provide basic to high-level end-user support to our collogues. The Technical Support Technician plays a pivotal role in delivering technical assistance and solutions to our customers, ensuring the seamless operation of their hardware, software, and network systems. This role combines problem-solving skills with excellent customer service to address and resolve technical issues effectively.پResponsibilities:Responding promptly and professionally to customer inquiries via various communication channels.Diagnosing and troubleshooting technical issues related to hardware, software, and network systems.Providing step-by-step guidance to customers in resolving technical problems.Collaborating with senior technicians and relevant departments to escalate complex issues.Installing, configuring, and maintaining software, hardware, and operating systems.Offering remote support to customers during setup, installation, and configuration processes.Documenting customer interactions, including issues and solutions, accurately.Contributing to the creation and maintenance of a knowledge base for common issues.Sharing knowledge and collaborating with colleagues to improve overall team performance.Communicated customer feedback and suggested improvements to internal teams.The working hours is the night shift.RequirementsAn Associate’s degree or higher in Information Technology, Computer Science, or related field (preferred).Proven experience as a Technical Support Technician or Helpdesk role.Proficiency in operating systems (Windows, macOS, Linux) and software applications.Basic understanding of networking concepts, protocols, and troubleshooting.پFamiliarity with hardware components and peripherals.Exceptional verbal and written communication skills for effective customer interaction.Strong analytical abilities to diagnose and systematically address technical problems.Customer-centric approach with patience and empathy for various customer backgrounds.Efficient time management skills for multitasking and prioritizing tasks.Flexibility to adapt to changing schedules and work collaboratively within a team.Certifications such as CompTIA A+, Network+ or Microsoft Certified Professional (MCP), and Cisco CCNA are advantageous.