نشان کن
کد آگهی: KP8548445930
استخدام Customer Service Manager
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اسنپ تریپ | Snapp Trip
در تهران
اطلاعات شغل:
نوع همکاری: تمام وقت
مدرک تحصیلی مورد نیاز: کارشناسی
وضعیت نظام وظیفه: کارت پایان خدمت یا معافیت
مهارت‌های مورد نیاز:
microsoft Dynamics CRM
Microsoft dynamics 365
Web Services
پرداخت‌ها: توافقی
متن کامل آگهی:
Snapptrip is a subsidiaries of Snapp Group, the largest Internet services company in the Middle East. Snapptrip operates in the field of online travel services (hotel and ticket). We are ambitious, passionate and excited about pushing the boundaries of the travel industry to new frontiers in order to become the first choice of every traveler in Iran. By joining the Snapptrip team, you will have the opportunity to:
• Work alongside members who are highly educated and well-experienced (with both domestic and international experience and background)
• Experience a dynamic and learning environment with lots of potential for professional development and growth, while adapting and learning international best practices
Customer Service Manager Job Description
SnappTrip is seeking a motivated and experienced customer service manager to lead our department. Your goal will be to provide outstanding customer service to our customers by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
• Work alongside members who are highly educated and well-experienced (with both domestic and international experience and background)
• Experience a dynamic and learning environment with lots of potential for professional development and growth, while adapting and learning international best practices
Customer Service Manager Job Description
SnappTrip is seeking a motivated and experienced customer service manager to lead our department. Your goal will be to provide outstanding customer service to our customers by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
Responsibilities:
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating compelling customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them steadily.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Hiring and training new customer service agents.
- Managing the approved budget of the customer service department.
- Staying informed on the latest industry techniques and methods.
Requirements:
- Bachelor’s degree in business administration or relevant field.
- A minimum of 5 years of proven experience in a customer service position.
- Proficiency in Microsoft Office and Microsoft Dynamics CRM.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
- Being familiar with continuous improvement concepts will be plus
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پنج‌شنبه 20 اردیبهشت 1403، ساعت 23:43