شرح وظایف:
شرایط احراز:
مهارتهای مورد نیاز:
شایستگیهای کلیدی مورد نیاز:
Description of the main duties: Specialized support for the users of the software and CRM in order to improve the quality of operation, to make the necessary adjustments in the software according to the designed processes and the needs of the users, to identify and analyze the problems and bugs. system and tracking tickets to ensure their resolution
testing and measuring the effectiveness of implemented debugging
providing periodic reports based on the data collected from the system to the department manager
analysis and Continuous analysis of the existing processes in the organization
Designing the required forms in the software solutions
Designing the necessary workflows in the software
Preparing training documents and providing the necessary training on how to use the software to colleagues < br>Registration and archiving of documents, knowledge management and documentation of ERP system deployment
Designing management dashboards
Skills required:
Mastering the solutions software
Familiar with the solutions database
Familiarity with ERA (form maker, flow maker, and report maker) solutions
Familiarity with database concepts
Familiarity with SQL
Proficiency in Power BI software
Ability to communicate effectively with colleagues in different departments Organizational
Key competencies required:
Analytical thinking
Project management
Detail oriented
Emotional intelligence
Systems thinking
Process orientation
Teamwork
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