Operating Model and Methods Design Senior Specialist

Mission:

• To drive operational excellence and strategic agility through the design and development of innovative operating models that align with the company's Strategy and digital transformation objectives.

Roles & Responsibilities:

• To design, develop, and continuously refine new operating models or processes for the company aligned with the company's digital transformation and strategy objectives.
• To champion the creation and implementation of a unified process architecture using industry standard methods.
• To optimize and reengineer the existing processes of the company through root cause analysis and the identification of critical pain points.
• To conduct accurate investigations and maintain close communication with the MTN Irancell Divisions in order to accurately extract the current 'as-is' processes and identify bottlenecks and inefficiencies.
• To conduct feasibility studies and cost-benefit analyses of proposed operating model changes and provide management with comprehensive reports and presentations on it.
• To collaborate with cross-functional teams to ensure that new operating models or processes are effectively implemented and efficiently operating.
• To monitor and evaluate the performance of new operating models or processes.
• To identify and address any issues or challenges related to the implementation of new operating models or processes.
• To ensure that new operating models or processes are scalable and adaptable to change.
• To keep abreast with operating model design trends and provide subject matter expertise.
• To identify opportunities for AI integration (RPA) to streamline workflows.

Education:

• Bachelor's degree in Commerce (Industrial Engineering, Marketing, Communication, Finance, Economics) or related
• A master's degree in the areas mentioned above is advantageous
• Fluent in English

Experience:

• Minimum of 3 years of experience in an area of specialization
• Experience working in a medium and large organization

Technical Competencies:

• Policy, Process and Procedure Development
• Project Management
• Data Gathering and Processing
• People Management
• eTOM
• Business Process Management
• Root Cause Analysis
• Business Analysis

Behavioral Competencies:

• Lead with care
• Can-do with integrity
• Serve with respect
• Collaborate with agility
• Act with inclusion