Senior QC Business Analyst

Join SnappBox - The Largest On-Demand Last Mile Delivery Service in the Middle East!


Are you passionate about optimizing business operations and driving performance analytics? SnappBox seeks a Senior Quality Control Business Analyst to join our dynamic team. In this role, you will be responsible for resolving issues, evaluating performance, and implementing data-driven decisions to enhance our customer-centric approach.
About Us

SnappBox is the leading on-demand delivery service in the Middle East, dedicated to providing fast, reliable, and efficient delivery solutions. Our mission is to revolutionize the delivery industry with innovative technology and a commitment to customer satisfaction. We value collaborative excellence, continuous improvement, and a data-driven mindset to ensure we meet and exceed our customers' expectations.
Key Responsibilities

- Analyze logistics operations to identify performance trends and areas for improvement.

- Analyze large datasets to identify trends, patterns, and insights to drive operational efficiency.

- Utilize data analytics tools to generate insights and recommendations for operational improvements.

- Develop and implement QC processes to ensure delivery and logistics operations meet the company's quality standards.

- Work closely with stakeholders (e.g., operations, logistics, product, customer support) to understand their needs and provide data-driven solutions.

- Developing and maintaining SOPs for all logistics and delivery processes to ensure consistency and quality.

- Designing, Implementation (bulk jobs, communications, etc), and Documentation of QC actions, inspection results, and corrective measures.

- Conduct root cause analysis of operational issues, develop corrective action plans and translate analysis results into business recommendations.

- Regularly reviewing and assessing the effectiveness of QC measures and making necessary adjustments.

- Providing training programs for QC processes, best practices, and the importance of quality in delivery operations.
Qualifications

- At least 2 years of experience in data analytics in one of the fields: operations, logistics, supply chain management, and business analytics.

- Strong analytical skills and proficiency in data analytics tools (we are using Excel, SQL, and Power BI).

- Familiarity with QC methodologies such as Six Sigma, Lean, etc, and Knowledge of quality management systems and tools like control charts, histograms, etc.

- Project management skills to coordinate and manage QC initiatives and data projects.

- Excellent problem-solving abilities and attention to detail.

- Ability to identify and address quality issues promptly.

- Ability to work independently and as part of a team.

- Knowledge of logistics operations and systems is a plus.

- Excellent communication and interpersonal skills are a must, as well as fluency in both Farsi and English.

- Bring a strategic and analytical mindset to the table, with the ability to envision and execute innovative solutions to complex operational challenges.

Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential.
Benefits

- Competitive salary and performance-based bonuses.
- Transportation discount and voucher
- Organizational food discount
- Loans
- Learning budget
- Comprehensive health, dental, and vision insurance.
- Opportunities for professional growth and development.
- A collaborative and innovative work environment.


If you are passionate about logistics and analytics and want to be part of a forward-thinking company, we would love to hear from you!