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کد آگهی: KP8312293951
استخدام Front Office Engineer
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نقش اول کیفیت | Naghsh Aval Keyfiat
در تهران
اطلاعات شغل:
نوع همکاری: تمام وقت
مدرک تحصیلی مورد نیاز: کارشناسی
مهارت‌های مورد نیاز:
front office
+NETWORK
SLA
پرداخت‌ها: توافقی
متن کامل آگهی:
Job Description:
- Monitor continuously 24/7 the status, performance, and alarms of all network nodes and segments.
- Carrying out all regular O&M routines and preventive maintenance activities.
- Acknowledge alarms based on agreed OPI and customer requests.
- Detect critical and major alarms within SLA, check the alarms that appeared in the NMS, confirm no relation with the ongoing CR/WO in the network, and perform 1st level action commands before alerting.
- Inform Technical leaders about the important outages and updates within internal SLA.
- Ensure escalation to the Network operation management in case the alarm is not cleared within the SLA.
- Perform health check process.
- Ensure that proper alarm handling and escalation procedures are followed ensure the shortest possible reaction and remedy time applicable to specific fault categories, and attain required service levels.
- Check in the NMS and Trouble ticket system if the problem is related to ongoing alarm, check if the alarm is related to a lack of coverage.
- Open TT (Network fault or customer complaints) in the trouble ticket system within the agreed SLA.
- Coordinate the remedy of failures by diagnosing the fault.
- Full observation on ticket dashboard and follow-up with BO, Province, and other teams.
- Close the trouble ticket when the alarm/Customer complaints are confirmed that they are resolved and verification of ticket comment.
- Update the ticket with information related to the problem (best practice, information related to the field, access, complaints area…).
- Handover clean ticket dashboard to next shift.
- Report and address without delay any deviations and anomalies for OSS, Monitoring, and ticketing systems.
- Ensure all the information regarding the trouble (Alarms, customer complaints) is completed in the system (Trouble ticket system/CRM/Network database).
- Effective and complete handover for running incidents among shifts.
Requirements:
- Familiarity with the basic concepts of mobile networks (2G / 3G / 4G)
- Familiarity with Network+
- Familiarity with CCNA
- Minimum technical knowledge in IT field
- Very familiar with Schneider Electronic Devices.
- Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations.
- Analytical and problem-solving.
- Teamwork.
- Ability to work under pressure.
- Agility.
- At least Bachelor's degree in Electricity (Power, Telecommunications, Electronics), IT, Computer Engineering and ITC.
- Intermediate level in English.
- Intermediate level in MS Office (Word, Excel, PowerPoint, Access, Visio, etc.).
- Full-time availability (24/7) to support after office hours and be able to relocate within the country.
این آگهی از وبسایت جابینجا پیدا شده، با زدن دکمه‌ی تماس با کارفرما، به وبسایت جابینجا برین و از اون‌جا برای این شغل اقدام کنین.
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شنبه 26 آبان 1403، ساعت 18:19