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کد آگهی: KP6585331207
استخدام ECRM Team Lead
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اسنپ | Snapp
در تهران
اطلاعات شغل:
نوع همکاری: تمام‌وقت
مدرک تحصیلی مورد نیاز: کارشناسی
وضعیت نظام وظیفه: کارت پایان خدمت یا معافیت
مهارت‌های مورد نیاز:
ECRM
WebEngage
CRM
پرداخت‌ها: توافقی
متن کامل آگهی:
Job Description:
To lead and optimize the eCRM team in delivering exceptional customer experiences by leveraging data-driven insights, advanced CRM strategies, and personalized communication. Ensure customer satisfaction and loyalty by resolving issues efficiently and proactively engaging with riders and drivers. Foster a culture of continuous improvement and innovation to enhance service quality and drive business growth.
Mission:
- Increase Customer Satisfaction: Enhance overall customer satisfaction within the through targeted communication and efficient issue resolution.
- Boost Customer Retention Rate: Increase the customer retention rate across all ventures within the by implementing personalized engagement strategies and automation tools like WebEngage.
- Optimize CRM System Utilization: Achieve increase utilization rate of the CRM system among the team by providing comprehensive training and continuous support within.
- Improve click-through rate (CTR) and conversion rate (CR) across all communication mediums (email, SMS, in-app notifications) by deploying targeted and personalized campaigns.
- Improve Data Accuracy: Increase the accuracy of customer data in the CRM system within through regular audits and data-cleaning initiatives.
- Develop and Mentor Team: Establish a robust training and development program for the eCRM team, resulting in improvement in team performance metrics and individual growth.
Essential Competencies:
- Customer Relationship Expertise
- Analytical Skills
- Communication Proficiency
- Problem-Solving Abilities
- Emotional Intelligence
- Leadership and Team Management
- Technical Proficiency (Familiarity with CRM software, database management, and standard office applications)
- Experience working with WebEngage tools
- Strategic Thinking and Planning
- Interpersonal Skills
- Customer Service Orientation
این آگهی از وبسایت جابینجا پیدا شده، با زدن دکمه‌ی تماس با کارفرما، به وبسایت جابینجا برین و از اون‌جا برای این شغل اقدام کنین.
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چهارشنبه 13 تیر 1403، ساعت 14:16