IT Support Specialist - آقا

At Okala, we are changing the game in the Fast-Moving Consumer Goods (FMCG) sector, creating a new online grocery shopping experience for Iranians. Our ICT team collaborates to make it happen. We have an exciting opportunity for you to join us as a crucial part of our team as a IT Support Specialist.

Responsibilities:

• Provide quick and effective assistance with information technology systems.
• Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance .
• Listen attentively to customers’ questions and concerns and offer optimal solutions.
• Prioritize employees satisfaction in all communications, directing unresolved issues to next-level personnel.
• Manage PC and laptop setup and deployment for new employees using standard hardware,images and software.
• Work with desktop support engineers to provide colleagues with superior service.
• Provide reports to the direct manager.
• Respond to users queries via E-mail,Tickets and phones.
• Ensure that the helpdesk operates in an effective manner so that SLA’s  are met.
• Install configure and roll out systems,laptops,PC and printers .

Requirements:

• BSc/BA in IT, Computer Science or relevant field .
• At least 2 years proven experience as a help desk technician.
• Knowledge of Network+ is a must.
• Knowledge of WLAN is a plus.
• Familiarity with Windows&Mac operating system.
• Familiar with server virtualization tools such as VSphere – ESXi.