Planning and implementing CRM strategies with the aim of increasing customer loyalty and retention
Customer data analysis
Ensuring that the CRM software records all required information correctly at key points in the customer journey
Recording and planning the customer journey with a detailed analysis of customer contact points in the sales process; Use the resulting information to maximize business opportunities
Record, review and maximize strategies related to customer lifetime value; Ensuring maximum profitability
Identifying new leads and target audiences in order to optimize ROI
Choosing newer, more effective and less expensive communication routes
Find strategies to examine all aspects of CRM, ensuring you choose the best and most effective way to communicate with customers
Knowing the competitors and arranging the strategy and approaches of the company according to the knowledge obtained
Choosing the right CRM structures and ensuring the complete and perfect performance of CRM in all departments of the company
Monitoring direct interactions with customers through the selected CRM system and quickly resolving customer complaints
Segmentation of customer database, maintenance of segmented customer list
Connecting different departments and maintaining their participation in all aspects
Paying attention to the concerns and needs of each customer and fulfilling them
Tracking customer interactions
Dealing with customer complaints
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