Senior Is Supoort Specialist

Responsibilities:

✔ Provide technical support to users regarding software issues and system errors
✔ Diagnose and resolve problems related to enterprise and application software
✔ Install, configure, and update software based on organizational needs
✔ Manage and respond to support tickets
✔ Train users on software usage and new features
✔ Collaborate with the software development team to report bugs and improve performance
✔ Document issues and solutions for future reference
✔ Guide users on best practices for optimal software utilization

Requirements:

🔹 Basic knowledge of information security and data protection methods
🔹 Experience working with enterprise software such as ERP, CRM, or other specialized applications
🔹 Familiarity with basic programming and scripting concepts
🔹 Knowledge of Linux and Docker
🔹 Familiarity with Windows OS and Microsoft Office
🔹 Expertise in SQL databases
🔹 Knowledge of MariaDB and Oracle (preferred)
🔹 Understanding of BPM standards and BPMS software (preferred)
🔹 Ability to troubleshoot and resolve software issues independently and in a team
🔹 Strong communication skills and ability to work with users of varying technical expertise
🔹 Familiarity with Service Desk tools (preferred)