The Role

We're seeking a creative and analytical mind to join our team as a Senior Data Analyst. In this role, you'll dive deep into our customer data, uncover valuable insights, and help shape our CRM's AI-powered features. You'll be part of developing sophisticated analytics solutions that drive business value for our clients.

- Design and implement advanced analytics solutions to extract meaningful insights from large-scale customer datasets

- Develop and maintain interactive dashboards and reports that tell compelling data stories

- Create and optimise data pipelines for efficient data processing and analysis

- Collaborate with the development team to implement AI/ML features within our CRM platform

- Identify patterns and trends in user behaviour to enhance customer segmentation capabilities

- Provide recommendations for product improvements based on data insights

- Document analytical processes and maintain data quality standards

- Advanced proficiency in MongoDB, including complex querying, aggregation pipelines, and optimisation techniques

- Strong programming skills in Python or similar languages for data analysis and manipulation

- Extensive experience with data visualisation tools and BI platforms

- Solid understanding of statistical analysis and Machine Learning concepts

- Experience with AI/ML frameworks and their practical applications in business contexts

- Knowledge of data preprocessing, feature engineering, and model development

- Excellent problem-solving abilities and attention to detail

- Strong communication skills to present complex findings to non-technical stakeholders

- Experience with cloud-based architectures and distributed systems

- Knowledge of marketing analytics and customer behaviour analysis

- Familiarity with A/B testing and experimental design

- Background in customer relationship management systems

- Experience with real-time analytics and streaming data

- Understanding of data privacy regulations and best practices

This role is perfect for someone who combines technical expertise with business acumen and has a passion for discovering insights that drive customer success. If you're excited about transforming raw data into actionable intelligence and building the next generation of AI-powered CRM features, we want to hear from you.

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