نشان کن
کد آگهی: KP4932567589
استخدام Night Shift) Technical Support Engineer-دورکاری)
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ابرناک | AbrNOC
در تهران
دورکاری
اطلاعات شغل:
امکان دورکاری و کار در منزل: دارد
نوع همکاری: تمام‌وقت
مهارت‌های مورد نیاز:
SQL
SLA
technical
پشتیبانی
امور فنی
پشتیبانی فنی
پرداخت‌ها: توافقی
متن کامل آگهی:
Join abrNOC – Where AI Meets the Cloud!
At abrNOC, we’re building the next generation of cloud infrastructure and intelligent AI-powered tools used by clients all over the world. From global startups to fast-scaling enterprises, our tech powers innovation at scale. We’re also cooking up some awesome new AI products. Join us and help shape the future of AI in the cloud!
Job Title: Technical Support Engineer-Night Shift
We are looking for a Technical Support Engineer for night shift to be the first line of support for our customers. This is a night shift position. Ideal for night owls or those seeking evening schedules. If you are passionate about cloud technology and customer service, this is the role for you! You will have the opportunity to help users with basic troubleshooting and support, all while learning from more complex issues as you grow within our team.
Key Responsibilities:
At abrNOC, we’re building the next generation of cloud infrastructure and intelligent AI-powered tools used by clients all over the world. From global startups to fast-scaling enterprises, our tech powers innovation at scale. We’re also cooking up some awesome new AI products. Join us and help shape the future of AI in the cloud!
Job Title: Technical Support Engineer-Night Shift
We are looking for a Technical Support Engineer for night shift to be the first line of support for our customers. This is a night shift position. Ideal for night owls or those seeking evening schedules. If you are passionate about cloud technology and customer service, this is the role for you! You will have the opportunity to help users with basic troubleshooting and support, all while learning from more complex issues as you grow within our team.
Key Responsibilities:
- Respond to customer inquiries via chat, email, and ticketing systems
- Provide basic troubleshooting for cloud instances, networking, and service configurations
- Assist with account management, billing inquiries, and general user guidance
- Escalate complex technical issues to higher levels with proper documentation
- Maintain internal knowledge base and follow standard support procedures
- Ensure excellent customer experience while troubleshooting and resolving issues
Role Requirements:
- Basic understanding of cloud computing (IaaS, SaaS, PaaS)
- Familiarity with Linux & Windows OS basics
- Knowledge of networking fundamentals (IP, DNS, VPN, HTTP/S)
- Experience with ticketing systems and remote troubleshooting tools
- Strong communication skills and customer service mindset
- Patience and problem-solving abilities
- Ability to explain technical topics to non-technical users
Preferred Qualifications:
- Experience with Linux-based web servers (Apache, Nginx)
- Experience in customer support roles, preferably in cloud technology or IT services
- Eagerness to learn and grow in the cloud technology industry
Bonus Qualifications:
- Familiarity with cloud-based platforms and services (AWS, Google Cloud, Azure)
- Experience in troubleshooting and working with cloud infrastructure
Why You Should Apply:
- Competitive salary and benefits package
- Flexible working hours
- Comprehensive health insurance coverage
- Holiday gifts and bonuses to celebrate your contributions
- Laptop provided for your productivity
- Opportunity for remote work
- Professional development programs and training opportunities
- Complimentary breakfast to keep you energized
- Relaxation and recreation spaces, including a game room to unwind
Work Location & Schedule:
- Company Location: Fatemi St., Jahad Square, Tehran, Iran.
- Workplace Policy: Full Time – Remote
- Worktime: Night Shift (44 hrs/week | 12 AM – 8 AM (Flexible ±2 hrs)
Ready to start your journey in cloud technology? Apply today and be part of our innovative support team!
این آگهی از وبسایت جابینجا پیدا شده، با زدن دکمه‌ی تماس با کارفرما، به وبسایت جابینجا برین و از اون‌جا برای این شغل اقدام کنین.
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شنبه 29 تیر 1404، ساعت 00:44