استخدام Help Desk Specialist

Job Description:

We are seeking a Senior Helpdesk Specialist to provide expert technical support, resolve complex IT issues, and lead a team in delivering exceptional service. You will be responsible for troubleshooting hardware, software, and network problems, managing ticket escalations, and ensuring high customer satisfaction. Additionally, you will mentor junior staff, optimize helpdesk processes, and contribute to the continuous improvement of IT systems.

Key Responsibilities:

   •   Resolve advanced technical issues for end-users.

   •   Manage escalations and prioritize critical incidents.

   •   Lead and mentor junior helpdesk staff.

   •   Ensure prompt, high-quality customer service.

   •   Document and improve support processes.

Requirements:

   •   3+ years of IT helpdesk experience.

   •   Strong troubleshooting skills across hardware, software, and networks.

   •   Excellent communication and leadership abilities.

   •   Experience with ticketing systems (e.g., Jira).

   •   Proven track record of delivering exceptional customer service.

   •   Excellent problem-solving and analytical skills.

   •   Strong attention to detail and organizational abilities.

Preferred Qualifications:

   •   Experience with network infrastructure.

   •   Network+ or equivalent certification.