Conduct in-depth analysis of customer data (qualitative and quantitative) to uncover trends, pain points, and improvement opportunities.Design, optimize, and document customer journeys and touchpoints aligned with business objectives.Lead and manage CX improvement projects end-to-end, ensuring timely execution, tracking, and measurable outcomes.Collaborate with cross-functional teams (Product, Marketing, Operations, Support, etc.) to align efforts and deliver seamless customer experiences.Develop and maintain CX dashboards, reports, and insights to support senior management decision-making.Act as a facilitator to drive accountability across departments on CX initiatives and deliverables.Monitor industry best practices, market trends, and competitor benchmarks, translating insights into actionable recommendations.Ensure proper follow-up and governance of CX actions until tangible results are realized.Requirements:Bachelor’s degree in Business Administration, Industrial Engineering, Marketing, or related field.Master’s degree (MBA or equivalent) is an advantage.4–5 years of proven experience in Customer Experience, Business Analysis, or related roles.Demonstrated success in leading and executing CX improvement projects.Experience working in cross-functional environments with exposure to customer-facing and operational teams.Benefits:Vouchers for vacation, Gym, Therapy SessionsComplementary InsuranceEducational platform of advanced coursesSnappfood’s Discount codesLoans