نشان کن
کد آگهی: KP7720345605
استخدام Customer Experience Supervisor
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دیجیکالا | Digikala
در تهران
اطلاعات شغل:
نوع همکاری: تماموقت
مدرک تحصیلی مورد نیاز: کارشناسی
مهارتهای مورد نیاز:
تجربه مشتریان
Microsoft Office
CX
پرداختها: توافقی
متن کامل آگهی:
To analyze the whole customer’s journey and correlate these data with input KPIs and the customer behavior to ensure a world-class customer experience is establishing and raising any founded gaps to related stockholders, suggest the required action/project to them and follow their delivery and assessment. Understand the CX and business KPIs and their trend so be able to predict the future in the market.
RESPONSIBILITIES
- Analyzing reports and other function data and proposing and initiating projects based on them and defining the related KPIs
- Hands on data analysis and Insight generation
- Constant monitoring of impact points on the business side
- Excellent communication and presentation skills with teams and stakeholders in a collaborative, cross-functional environment
- Define and run the proper research including the survey, and interview, …. to collect the qualitative and quantitative seller data.
- Collaborate with teammates to understand business requirements and propose solutions for data-driven decision-making.
Qualifications
- Bachelor’s degree in IT, business, computer science, statistics, or a related field.
- Good analytical mindset and interpret data, analyze results using statistical techniques and provide ongoing reports.
- High efficiency working with Excel, PowerPoint, and data sets.
- Negotiation and Persuasion of people at higher organizational levels and/or with conflict of interest.
- Excellent communication and teamwork skills.
- Skills and experience in project management are plus.
این آگهی از وبسایت جابینجا پیدا شده، با زدن دکمهی تماس با کارفرما، به وبسایت جابینجا برین و از اونجا برای این شغل اقدام کنین.
هشدار
گزارش مشکل آگهی
تماس با کارفرما
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نشان کن
گزارش مشکل آگهی
جستجوهای مرتبط
چهارشنبه 16 بهمن 1404، ساعت 18:30