We operate with the mindset of a global tech leader and the agility of a startup, building services that scale across markets while staying responsive to local needsYour ImpactAs a Senior CRM Analyst, you'll play a crucial role in driving data-driven decision-making within our organization You'll collect, process, and analyze data to identify trends, patterns, and opportunities that can inform strategic initiatives and operational improvements:What You’ll Drive ForwardBusiness Understanding Understand business objectives and design data analysis plans to support themData Collection and Processing Collect and process data from multiple sources using SQL queriesData Communication Create data visualizations and reports to effectively communicate findings to non-technical audiencesReporting Solutions Build and maintain reporting solutions based on business requirementsExploratory Data Analysis Perform exploratory data analysis to identify trends, patterns, and relationships in the dataDocumentation Develop and maintain documentation of analytical processes and experimentsAd-Hoc Investigations Conduct ad-hoc data investigations when necessaryData-Driven Decision Making Design, build, and maintain ML models, A/B experiments, and analysis to inform data-driven decisionsCross-Functional Communication Maintain effective communication with teammates and other internal departments to ensure proper data communication and addressing:What Powers Your DriveEducation Bachelor's or Master's degree in Computer Science, Management of Information Systems, Computer Engineering, Industrial Engineering, Mathematics/Statistics, MBA or a related fieldTechnical SkillsStrong proficiency in using various applications and platforms for data extraction, manipulation, analysis, visualization, and reportingAdvanced SQL databases and query language skillsExperience with MS Excel and A/B testingAdvanced Python Skills (Data Science libraries, Visualization libraries)Advanced understanding of ML and DS contextsExperience with data science projects, including data collection, analysis, and reportingWell-developed ability to communicate in English verbally and in written formAbility to work under pressure in a fast-paced and rapidly changing environment?Ready to Get on BoardHelp us shape the future of ride-hailing and urban mobility Submit your CV and let’s build smarter cities together