Job Description:At blu Bank we are looking for a skilled “Layer-2 Technical Specialist” to join our team. you'll play a critical role in empowering our team and customers to have a seamless banking experience. You’ll be part of a dynamic, innovative environment that prioritizes professional growth and collaboration, where your technical expertise helps drive the future of digital banking. This role combines strong problem-solving skills with excellent customer service to enhance service quality. The specialist must continuously and closely collaborate with support and operations teams to ultimately enhance customer experience and business sustainability.Responsibilities:Perform tasks related to troubleshooting, tracking reported problems and bugsHigh ability to communicate between teams to track reported errors until they are completely resolvedGood ability in problem TroubleshootingPreparing reports and documents related to recorded incidentsFamiliarity with the project control tool (like Jira)Ability to read and review logs to find the source of reported problemsStrong Self-study skillsReport writing and incident recording skillsProblem solving skillsInterested in teamwork and group workThis position has on-call conditions of 7*24*365Familiarity with the following concepts is considered a job advantage:Familiarity with programming concepts, software productionFamiliarity with Java, Spring bootFamiliarity with project version control (Git)Familiarity with databases including Oracle, MongoDBBenefits:Remote work optionFlexible working hoursTraining courses and professional development opportunitiesReserve military service project (limited)Supplemental health insuranceTeam-building budgetPerformance-based  bonusLoan Lunch subsidies