Implement, install, and maintain user equipment (systems, laptops, software, security and management tools)Manage and monitor system health through Endpoint Management toolsTroubleshoot and resolve software and hardware issues — both onsite and remotelyRecord and document requests, issues, and actions in JiraParticipate in analyzing and resolving recurring incidents (Problem Management)Maintain and update the Knowledge Base and ensure SLA complianceCollaborate with the Security and Network teams to resolve critical incidentsProvide on-call support during non-working hours when requiredStrong command of Windows 10/11, with good knowledge of Active Directory, DNS, and DHCPFamiliarity with Remote Support, Endpoint Management, and Ticketing SystemsSolid troubleshooting skills for hardware, software, and network devicesProficiency in documentation and working with Knowledge BasesUnderstanding of SLA, OLA, and ITIL concepts (a plus)Team spirit, effective communication, and strong time-management skillsWhy Okala?Because at Okala, you're not just filling a role — you're becoming a key part of a bigger mission.With services across 200+ cities and millions of daily users, we’re a leading player in Iran’s online retail space. We move fast, we learn constantly, and we believe that there’s always room to improve.A vibrant and friendly work environmentWeekly gatherings: Mafia Night, Cinema Night & moreAccess to practical, high-quality training coursesFree breakfast, commuting & lunch subsidiesSupplementary health insurance, in-house doctor, parkingBirthday gifts, seasonal bonuses, and exclusive Okala discount codes