استخدام Technical Support Engineer

TECH SUPPORT ENGINEER
 
 Position Overview:

• BSS solutions for billing and customer care domain
• L1 /L2 Engineers - Support and Services
• Will be a member of MSO support team.
• He should be able to manage the Tecnotree Applications & should be able to communicate well with the customer.
• He must regularly communicate with Offshore/Onsite for Reporting Purposes and to Provide On-Time Resolution.
What are we seeking?

• Primary Skills
• SQL, MongoDB Query Language, Cassandra DB, MYSQL, UNIX, Web Logic/Java Basics.
• Strong Team Player
• Good Analytical Skills
• Knowledge on Shell scripting,

• Know-how on containers, dockers, ranchers an advantage.
Preferred skills:
• Telecom BSS Knowledge.                                                                                                   
Essential Job Functions:                                                                                                                               
• Problems/Issues/Defects Recording and Dissemination                                                                                                                               
• Diagnostics of Problems/Issues/Defects                                                                                                                               
• Ownership of Problems/Issues/Defects Ticket until Resolution                                                                                                                               
• Problems/Issues/Defects Analysis                                                                                                                               
• Follow-up and Resolve Problems/Issues/Defects within SLA                                                                                                                               
• Workaround, Corrective Fixes, Removal of Data Errors                                                                                                                               
• Application Maintenance                                                                                                                               
• Provide necessary Application log to L3/SME & all required support to diagnose a reported problem • Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers • Pro -Active Communications (internal and external)