Job Description

• Oversee the health management and continuous monitoring of infrastructure, including compute, storage, and network layers.
• Utilize Zabbix, Prometheus, and Grafana to monitor network availability, stability, and performance.
• Proactively address any abnormal behavior patterns or disruptions in infrastructure.
• Ensure high availability of infrastructure services, ensuring performance meets organizational standards.

• Maintain end-to-end visibility into network performance across servers, storage, and networking components using Visibility Cloud Monitoring.
• Ensure seamless monitoring of network traffic, bandwidth usage, and server connectivity.
• Proactively monitor network congestion, latency, and potential disruptions to ensure smooth operations.

• Analyze capacity utilization across compute, storage, and network resources using Prometheus and Grafana for metrics collection.
• Identify underutilized or overutilized components and provide optimization recommendations.
• Support capacity planning to ensure scalability and performance of infrastructure services.

• Ensure continuous monitoring of infrastructure systems’ performance and availability, ensuring accurate reporting.
• Deliver regular service health reports using data collected from Zabbix, Prometheus, Grafana, and Visibility Cloud Monitoring.
• Translate infrastructure performance data into actionable insights for operational improvements.

• Resolve complex network and infrastructure issues (hardware, network performance, storage).
• Perform root cause analysis (RCA) and provide corrective actions for infrastructure failures and performance degradation.
• Collaborate with engineering and network teams to implement solutions for recurring issues and potential bottlenecks.

• Manage and coordinate infrastructure-related service requests using SDM for iService.
• Ensure accurate tracking of service requests, incidents, and resolutions.
• Work with internal teams and vendors to ensure timely response and resolution within SLAs.

Required Technical Skills

• Hands-on experience with infrastructure monitoring tools such as Zabbix, Prometheus, and Grafana.
• Familiarity with Kibana for log analysis and Visibility Cloud Monitoring tools.
• Strong understanding of networking protocols (TCP/IP, DNS, HTTP, etc.) and network performance management.
• Experience with server infrastructure (Linux/Unix and Windows environments).
• Proficiency in capacity analysis and resource optimization.
• Knowledge of network performance troubleshooting, including latency and congestion issues.
• Understanding of ITIL processes and familiarity with incident, problem, and change management.
• Experience with ticketing systems (iService).

Problem-Solving & Analytical Skills

• Strong analytical skills for identifying and resolving network and infrastructure issues.
• Ability to correlate performance data with operational incidents.
• Proficiency in root cause analysis (RCA) and identifying optimization opportunities.
• Ability to troubleshoot network connectivity, performance degradation, and infrastructure failures.

Soft Skills

• Strong communication and interpersonal skills for cross-team collaboration.
• Calm and effective under pressure, especially during critical incidents.
• Excellent organizational and time management skills.
• Strong reporting and documentation capabilities.

Work Conditions

• Participation in on-call rotation for high-priority incidents.
• Close collaboration with Monitoring Hub, SysAdmin, DevOps, and Data Center Teams.