Senior Data Analyst (Operations)

About the Role

SnappBox is looking for a Senior Data Analyst to support our Operations team. You will analyze operational data, perform statistical analysis, build dashboards, and design data-driven solutions that improve efficiency, reduce manual work, and support real-time decision-making. This role requires strong analytical thinking, clear communication, and the ability to collaborate with multiple teams to turn insights into action.

 
Key Responsibilities

. Analyze operational data to identify performance trends, inefficiencies, and improvement opportunities.
. Perform statistical tests and advanced analysis to validate findings and support data-driven decisions.
. Design and maintain scalable dashboards and reporting tools in Power BI for operational visibility.
. Develop automation scripts and data workflows in Python to reduce manual monitoring and improve efficiency.
. Work closely with Operations, Product, Commercial, and other teams to understand business needs and provide actionable insights.
. Define and track KPIs to support performance management, resource planning, and operational improvements.
. Communicate findings clearly to both technical and non-technical stakeholders.
. Ensure proper documentation of analysis processes, dashboards, and models for scalability and maintainability.

 
Required Qualifications

. 4+ years of experience as a Data Analyst or in a similar role.
. Strong proficiency in:SQL (ClickHouse & MySQL)
. Power BI (dashboards & data visualization)
. Python (data processing & automation)
. Experience working with large datasets and operational metrics.
. Experience performing statistical analysis, hypothesis testing, and predictive modeling.
. Ability to simplify complex data into clear recommendations.
. Fluency in Farsi and English.
. Thrive in a fast-paced environment, able to work under pressure, meet tight deadlines, and provide 24/7 availability for urgent issues.
. Familiarity with data tools such as Kafka, Airflow, or Spark is a plus.

 
Soft Skills

. Strong analytical and problem-solving mindset.
. Clear verbal and written communication skills, able to explain insights to non-technical teams.
. High level of ownership and accountability.
. Collaborative team player who can work across functions.
. Adaptable and able to prioritize effectively in a dynamic, high-pressure environment.
. Proactive and curious, with a continuous improvement mindset.