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کد آگهی: KP989774552
استخدام Operation Manager
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بهپرداز همراه سامانه اول (بهسا) | Behsa
در تهران
اطلاعات شغل:
نوع همکاری: تمام وقت
مدرک تحصیلی مورد نیاز: کارشناسی
وضعیت نظام وظیفه: کارت پایان خدمت یا معافیت
مهارت‌های مورد نیاز:
ITIL
شبکه
زیرساخت شبکه
پرداخت‌ها: توافقی
متن کامل آگهی:
Responsibilities:
- Manage operations related to infrastructure.
- Implement ITIL processes for change, problem, and incident management.
- Create appropriate routines related to the team's daily activities.
- Responsible for effective and successful management of quality control operations.
- Responsible for reviewing and following up on daily teamwork and communicating with internal teams to ensure good performance.
- Responsible for investigating incidents related to infrastructure.
- Participate in internal or client-related meetings.
- Representative of the company in regulatory affairs; SLA monitoring and control, and process workflow analysis.
Requirements
- Working experience in a Call/Command Center within the IT/CT outsourcing sector.
- Service delivery management experience in complex, technology-based outsourced businesses.
- ITIL or eTOM knowledge and certification are essential.
- Strong analytical and problem-solving skills – ability to analyze errors and complex situations and identify appropriate solutions.
- Customer-oriented – demonstrates a positive attitude towards customer service.
- Excellent verbal and written communication skills in English.
- Advanced skills in Excel, Word, and PowerPoint.
- +4 years of experience in telecom, managed services, management consulting, or similar industries.
این آگهی از وبسایت جابینجا پیدا شده، با زدن دکمه‌ی تماس با کارفرما، به وبسایت جابینجا برین و از اون‌جا برای این شغل اقدام کنین.
هشدار
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جمعه 8 تیر 1403، ساعت 18:11