استخدام Help Desk Specialist

We’re looking for a fresh, energetic, and tech-loving IT Help Desk Specialist to join our growing team.
 You’ll be the first point of contact for our internal teams — from warehouse staff to CRM heroes —  helping them resolve technical issues quickly and with a smile.
If you’re someone who loves problem-solving, has a passion for technology, and thrives in a fast-paced e-commerce environment, this is the perfect place to grow your IT career

• Provide first-level technical support for internal users — diagnosing and resolving issues related to Windows and macOS operating systems, hardware (PCs, laptops, printers, peripherals), and software installations.
• Troubleshoot problems with Microsoft Teams, email (Outlook/Exchange), VOIP systems, and network connectivity.
• Monitor and manage antivirus software to ensure all systems are protected and up to date.

  Document all issues and resolutions clearly in the help desk ticketing system.
• Escalate unresolved or complex issues to senior IT team members.
• Provide clear, friendly communication with users — both technical and non-technical.
• Follow IT procedures and help keep internal documentation up to date.
• Stay proactive in learning new tools, software, and troubleshooting methods.
• Set up and maintain Ubiquiti access points, and assist with basic network checks (switches, routers, cabling).

Up to 1 year of experience in IT support or a similar technical role.
 • Strong troubleshooting skills across Windows and Mac systems.
 • Experience with Microsoft Teams, VOIP platforms, and email troubleshooting.
 • Hands-on familiarity with Ubiquiti access points, Cisco switches, MikroTik routers, and P2P links.
 • Basic understanding of antivirus software management and updates.
 • Excellent communication and interpersonal skills — you can translate “tech” into “human.”
 • A genuine passion for helping others and providing outstanding customer support.
 • Organised, detail-oriented, and ready to handle multiple priorities with a smile

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