Job descriptionThe abraNOC Support Team is looking for a new member to join us as a Support Specialist to enhance our cloud systems support team.As a Support Specialist, your primary responsibility will be providing support and assistance for our cloud-based systems. You will work closely with our technical support team and engage in troubleshooting and problem-solving. Your role is crucial to ensure the smooth operation of our cloud services and customer satisfaction.Key Responsibilities:Collaborate with the technical support team to provide efficient and timely assistance to customersPerform remote troubleshooting using diagnostic techniquesPrepare detailed reports on customer issues and proposed solutionsFollow up and update customers on the status of their issues and resolutionsIdentify areas for improvement in existing processes and recommend solutionsCommunicate effectively with colleagues and customers in EnglishRespond to customer support tickets in a professional and timely mannerPrepare necessary reports and documentation as requiredJob requirementsRequired Qualifications:Fluency in English (written)Strong technical knowledge and experience working with Windows, Linux, and other operating systemsGood understanding of virtual machines, computing systems, mobile devices, and other technical productsAbility to diagnose and solve basic technical issuesStrong decision-making skills and a professional work ethicAbility to work under pressure and meet deadlinesCustomer-oriented with a calm and patient demeanorBachelor’s degree in Computer Science or a related field (or equivalent experience)What We Offer:Competitive salary and benefits.Flexible working hours.Access to training programs and professional development opportunities.Comprehensive health insurance and wellness benefits.Holiday gifts and seasonal bonuses.A laptop provided by the company.Remote work option (one day per week).Recreation areas, including a game room.Working Days: Friday to WednesdayWorking Hours: 8 AM to 16 PM/ 16 PM to 1 AM/ 12 AM to 8 AMWorking hours for this position are shift-based.Location: Fatemi St., Jahad Square, Tehran, IranIf you’re ready to take the lead and make a difference in an innovative, fast-paced environment, apply now to join the abrNOC team!