As a QC Specialist, your goal is to maintain a high and consistent level of support quality across the team. It is your responsibility to ensure that Customers receive the same excellent treatment regardless of the support channel used or the agent contacted. Responsibilities:Review support conversations (calls, emails, etc).  Identify support issues and report them.  Creating reports indicating performance for stakeholders.Participates in the design of QC plans and quality standards. Preparing and implementing quality assurance policies and procedures. Performing routine inspections. Support specialist training.Update the knowledge base.Review Customer complaints and take appropriate actions.Perform other duties as assigned. RequirementsExcellent problem-solving and analytical skills. Keen attention to detail. In-depth understanding of company standards. Up-to-date knowledge of industry standards and KPIs. Documentation and reporting skills. Having a focused mind and the ability to prioritize and operate under pressure. and being able to multitask. Responsive, team-oriented personal style for effective communication with users and colleagues both verbal and written. Must adapt well to change and successfully set and adjust priorities as needed. On-call, proactive, solution-orientated, creative, and able to think and learn quickly. Knowing tools, methods, and concepts of quality control. Must be proficient with Microsoft Office and Google’s G Suite. Related job experience is a plus. BenefitsTalented colleagues and an interesting work environmentSupplementary health insuranceVarious workplace entertainment