مسئولیت های کلیدی:
• پشتیبانی از خط اول و دوم برای دسک تاپ ، لپ تاپ ، دستگاه های تلفن همراه و برنامه ها را ارائه دهید. پچ ، تعارض IP ، اتصال).
• پشتیبانی از تنظیمات سخت افزار ، از جمله چاپگرها ، مانیتورها و ایستگاه های اتصال.
• همکاری با تیم زیرساخت ها برای پروژه های کوچک و کارهای روزمره (به عنوان مثال ، بررسی اتاق سرور ، تجهیزات تجهیزات ، کابل کشی). راه حل ها. مهارت ها.
• امکان کار به طور مستقل و به عنوان بخشی از یک تیم.
Key Responsibilities:
- Provide first and second-line support for desktop, laptop, mobile devices, and applications.
- Resolve incidents and service requests via phone, email, or ticketing system.
- Troubleshoot hardware and software issues in Windows environments.
- Set up, configure, and support user accounts, email, and access permissions.
- Assist with basic network troubleshooting (e.g., patching, IP conflicts, connectivity).
- Support hardware setups, including printers, monitors, and docking stations.
- Collaborate with the infrastructure team for small projects and routine tasks (e.g., server room checks, equipment racking, cabling).
- Escalate complex issues to appropriate technical teams while ensuring end-user satisfaction.
- Maintain accurate documentation of issues and solutions.
Requirements:
- Fluency in English (spoken and written).
- 1 to 2 years of IT support experience in a Help Desk or Desktop Support role.
- Good understanding of Microsoft Windows OS, Office 365, and basic networking.
- Experience with ticketing systems like Service Desk is a plus.
- Familiarity with basic server and network hardware is a plus.
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Certifications like CompTIA A+, Network+, or Microsoft certifications are desirable.
Work Conditions:
- Sunday to Thursday;
- 8:30 - 17:00;
- Ajoudaniye Street (District 1), Tehran.