About TALINE

• Advanced Troubleshooting: Resolve escalated technical issues from Tier-1 support by analyzing logs, debugging systems, and applying fixes or workarounds.
• System Monitoring & Logging: Utilize ELK Stack (Elasticsearch, Logstash, Kibana) and monitoring tools (e.g., Zabbix, Grafana, Prometheus) to detect, diagnose, and resolve infrastructure and application issues.
• Database Operations: Perform SQL queries, data validation, and backups on relational databases (MySQL, PostgreSQL, etc.) to ensure data integrity and availability.
• Linux Server Management: Administer Linux-based systems via CLI, including log inspection, service management, and basic troubleshooting.
• Incident Escalation: Document and escalate unresolved issues to the Development Team with detailed findings and reproduction steps.
• Automation & Scripting: Write basic scripts (Python, Bash, etc.) to automate repetitive tasks, log parsing, and system checks.
• Support Process Improvement: Maintain and expand the knowledge base, document solutions, and train Tier-1 support on recurring issues.
• Operational Tasks: Conduct routine system health checks, backup validations, and performance monitoring to prevent outages.
• Collaboration: Work closely with developers and support teams to streamline workflows and reduce technical debt.

• Technical Expertise:
  • Strong understanding of Elasticsearch for log analysis and search operations.
  • Proficiency in relational databases (SQL queries, indexing, optimization).
  • Hands-on experience with Linux servers (CLI, log analysis, cron jobs, permissions).
  • Familiarity with Git for version control and collaboration.
  • Basic scripting skills (Python, Bash, or similar).
• Soft Skills:
  • Problem-solving mindset with a structured approach to debugging.
  • Time management & prioritization to handle multiple tasks efficiently.
  • Adaptability to changing priorities and responsiveness to feedback.
  • Team collaboration and alignment with organizational culture.
  • Resilience under pressure, with the ability to work in high-uncertainty scenarios.
  • Willingness to work full-time, including flexible shifts (as needed).
• Education/Experience:
  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
  • 2+ years in TechOps, DevOps, or Tier-2+ technical support roles.

• Experience with containerization (Docker) and orchestration tools (Kubernetes).
• Knowledge of CI/CD pipelines and infrastructure-as-code (IaC) tools.
• Familiarity with the financial technology (fintech) industry.

• Supplementary health insurance for you and your family.
• Competitive salary with regular promotion opportunities.
• Flexible working hours, including remote work options.
• A dynamic, collaborative environment with a culture of innovation.
• Provided work equipment (laptop, remote setup, etc.).