Call Center Agent (AroBus)

To provide professional and efficient telephone support to customers, accurately log and follow up on requests, conduct satisfaction calls (Happy Calls), and collaborate with internal departments to enhance the customer experience.

Responsibilities:

• Answer incoming customer calls in a professional and courteous manner.
• Accurately record call details, requests, and complaints in the Arobas system or internal CRM.
• Follow up on customer inquiries until resolution and provide timely updates.
• Conduct Happy Calls to assess customer satisfaction after service delivery.
• Escalate complex issues to relevant departments and track their resolution.
• Prepare daily reports on call volume, customer satisfaction, and recurring issues.
• Make outbound calls to potential customers to promote products and services.

Requirements:

• Strong verbal communication and active listening skills
• Patience and ability to handle challenging customer interactions
• High attention to detail in logging and tracking cases