استخدام (Senior Operations Specialist (Snapp Box

Are you ready to revolutionize the world of logistics and delivery? SnappBox is seeking a dynamic and driven Senior Operations Specialist to join our team and lead the charge in optimizing our delivery operations. If you're passionate about logistics, data analysis, and thrive in a fast-paced environment, this is the role for you!

Elevate Performance: Energize and inspire our team to achieve new heights of excellence in delivery operations. Lead by example and drive motivation across all levels of the organization.

Innovate and Optimize: Develop innovative processes and strategies to enhance our delivery operations, identify areas for improvement, and implement scalable solutions to drive efficiency and performance.

Customer-Centric Approach: Build strong relationships with key accounts, anticipate customer needs, and execute action plans to exceed expectations and deliver an exceptional experience.

Data-Driven Decision Making: Utilize your strong analytical skills to provide valuable insights, translate data into actionable recommendations, and drive informed decision-making to optimize operations.

Collaborative Excellence: Work closely with cross-functional teams to ensure seamless coordination and alignment, ultimately delivering superior customer satisfaction and operational excellence.

Performance Analysis and Improvement: Proactively monitoring and analyzing delivery operations metrics to ensure adherence to Service Level Agreements (SLAs). Utilizing root cause analysis techniques to identify opportunities for improvement and collaborating across teams to implement strategic actions that enhance performance and exceed expectations

Experience: Minimum of 2 years in operations, logistics, or supply chain management, with a track record of success in driving operational excellence.

Analytical Skills: Strong proficiency in data analysis, including quantitative analysis, modeling, reporting, and test plan design. Advanced Excel skills are essential, coupled with the ability to create insightful charts and reports. Knowledge of SQL is a plus

Communication: Excellent communication and interpersonal skills are a must, with fluency in both Farsi and English.

Ownership Mentality: Demonstrate a strong sense of ownership, taking responsibility for outcomes and driving initiatives to successful completion.

Strategic Vision: Bring a strategic and analytical mindset to the table, with the ability to envision and execute innovative solutions to complex operational challenges.

Adaptability: Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential.

If you're ready to make a real impact and be part of a dynamic team that's shaping the strong model of logistics, apply now to join SnappBox as our Senior Operations Specialist!