استخدام Technical Support Specialist

Job Description:
We are seeking a talented Technical Support Specialist to join our dynamic team. As a Technical Support Specialist at Adanic, you will play a pivotal role in ensuring the seamless functioning of our banking solutions and providing top-notch support to our clients. Your responsibilities will include:

- Providing 24/7 support to clients, ensuring prompt resolution of issues and effective communication.

- Demonstrating a strong understanding of networking concepts to address connectivity and performance issues.

- Proficiently navigating Jira and Confluence to manage and document support tickets and processes.

- Proactively identifying opportunities to enhance client experience and satisfaction.

Technical Requirements:
- Expertise in Jira and Confluence for managing support tickets and documentation efficiently.

- Familiarity with Linux operating systems, including basic command-line operations and system navigation.

- Basic understanding of monitoring tools such as Kibana and Grafana for system performance monitoring and analysis.

- Knowledge of relational databases such as MySQL or PostgreSQL, as well as awareness of non-relational databases.

- Understanding of network and connectivity concepts, including basic TCP/IP protocols and network troubleshooting.


Non Technical Requirements:
- Strong ability to identify and understand the needs of clients.

- Prior experience in a customer-facing role, preferably in a technical support.

- Ability to work collaboratively in a fast-paced environment and manage multiple client interactions effectively.

- A proactive and solution-oriented mindset, with a keen attention to detail.

If you are passionate about delivering exceptional client service and possess the skills and qualities outlined above, we would love to hear from you. Join us at Adanic and be part of a team dedicated to driving client success and satisfaction in the banking industry. Apply now to embark on an exciting career journey with us.