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کد آگهی: KP1166462384
استخدام (IT Support Engineer (HelpDesk
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وی ,ای‌آی | WeAI
در تهران
دورکاری
اطلاعات شغل:
امکان دورکاری و کار در منزل: دارد
نوع همکاری: تمام‌وقت
مهارت‌های مورد نیاز:
Help Desk
Mikrotik
tcp/ip
پرداخت‌ها: توافقی
متن کامل آگهی:
We're looking for a dedicated and enthusiastic IT Support Engineer (HelpDesk) to join our growing team. In this role, you'll be the first point of contact for our employees, providing essential technical assistance and ensuring smooth daily operations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a solid understanding of IT fundamentals, we encourage you to apply!
What You’ll Do
- Provide first-level technical support to internal employees via phone, email, chat, and in-person, resolving hardware, software, and network-related issues.
- Troubleshoot hardware, software, and networking issues
- Install, configure, and maintain laptops, printers, mobile devices and peripherals.
- Manage user accounts, permissions, and access rights (Active Directory, etc).
- Assist with onboarding and offboarding processes, including setting up new user workstations and decommissioning old equipment.
- Track and resolve issues using a helpdesk/ticketing system.
- Educate users on best practices for IT security and system usage.
- Document all support interactions, resolutions, and procedures accurately in our ticketing system.
- Participate in IT projects as needed, such as system upgrades or new software rollouts.
- Escalate unresolved issues to the appropriate IT team or vendor.
- Maintain an organized inventory of IT assets.
What We’re Looking For
- Proven experience in an IT HelpDesk or technical support role.
- Strong understanding of Windows macOS, and Linux operating systems.
- Experience with VPNs, and remote support tools.
- Basic networking knowledge (TCP/IP, DNS, DHCP, etc).
- Strong communication and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users clearly and patiently.
- Ability to multitask and prioritize in a fast-paced environment.'
- IT certifications (Microsoft, Cisco, MikroTik, etc).
- Familiarity with remote desktop and monitoring tools.
- Experience with remote desktop tools.
- Knowledge of basic server administration.
- Familiarity with VoIP systems.
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یک‌شنبه 13 مرداد 1404، ساعت 12:54