Customer Experience Reporter

Overview:

We are seeking a Customer Experience (CX) Reporter to gather and analyze customer feedback and provide actionable insights to enhance overall customer satisfaction. The ideal candidate will collaborate with cross-functional teams to identify pain points and opportunities for improving the customer experience. Bachelor’s degree and 1+ year in a related role and knowing Microsoft Excel required.

Responsibilities:

• Collect and analyze customer feedback data.
• Generate regular reports on customer experience metrics.
• Identify trends and areas for improvement.
• Present findings to senior management.

Qualifications:

• Proficient in Microsoft Excel for data analysis and reporting.
• Experience working with call center operations.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation abilities.
• Bachelor's degree in Business, Management, or a related field preferred.