Responsibilities

• Analyze and define business requirements and translate them into functional specifications for developers.
• Work effectively and efficiently with diverse audiences including management, engineering, or supporting teams, customers, and partners.

Requirements

• ITIL foundation and relevant advanced certification.
• Knowledge of Jira Service Desk.
• More than five years of managerial experience in Jira Service Desk or similar task/project management tools.
• Knowledge of IT Service Management.
• Experience guiding cross-functional teams.
• Strong organizational, problem-solving, and analytical skills.
• Bachelor's or Master's degree in Computer Science, Computer Engineering, or other related fields.
• Technical background with experience in software development or web technologies.