Gender: AnyAge: From 22 to 35Seniority Level: Specialistسال Required Experience Year: 4As a Senior Merchant Support Specialist, you will play a vital role in maintaining strong and lasting relationships with our merchants Your primary focus will be to ensure smooth communication, resolve inquiries efficiently, and proactively monitor and improve merchant operations By acting as a trusted partner, you will help merchants achieve operational excellence and satisfaction, contributing directly to SnappPay’s goal of delivering a seamless and reliable financial experienceResponsibilitiesDiagnose and resolve technical issues related to merchant systems, ensuring a high first-contact resolution rateCollaborate closely with IT and Product teams to address escalated technical challenges and implement timely, effective solutions within defined service levelsSupport the onboarding process of new merchants by ensuring smooth and accurate system integration and setupMaintain comprehensive and up-to-date documentation of technical issues, resolutions, and process improvements in a shared knowledge base, ensuring accuracy and accessibility for all relevant teamsRequirementsStrong ability to diagnose and resolve technical issues efficiently and effectivelyProven proficiency in identifying root causes and implementing sustainable, long-term solutionsSolid analytical skills with the ability to interpret transaction data, generate insights, and deliver actionable reportsProficiency in Microsoft Excel and familiarity with data visualization tools for performance monitoring and reportingHands-on experience with system integrations, network configurations, and troubleshooting toolsFamiliarity with Network+, API connections, and technical documentation best practices