International Sales and Support Specialist

At Eghamat 24, we are looking to attract an energetic, results-oriented individual with expertise in international communications to join our sales and support team for foreign tours.

In this role, you will focus on selling and supporting international tourism services, directly interacting with travelers abroad and international suppliers, playing a crucial role in enhancing customer satisfaction and developing foreign markets.

Key Responsibilities:

• Provide professional consulting to international customers and identify their travel needs.
• Respond to calls, emails, and messages from foreign customers.
• Guide guests through the booking process and foreign payment procedures.
• Follow up on sales leads and convert them into successful sales.
• Coordinate with foreign suppliers and manage reservations.
• Handle changes, cancellations, and resolve potential issues for travelers abroad.
• Record and manage customer information in CRM systems.
• Monitor the satisfaction of international customers and provide feedback for service improvement.
• Collaborate closely with sales, operations, and technical teams to enhance the experience of foreign customers.

Expected Skills and Qualifications:

• Proficiency in English (both spoken and professional writing) – proficiency in a second language is an advantage.
• Experience in sales or support within international tourism (competitive advantage).
• Negotiation and persuasion skills in a cross-cultural environment.
• Familiarity with basic concepts of international tourism and foreign travel packages.
• Understanding of hotel booking, tours, transfers, and visa services processes.
• Familiarity with CRM tools and professional telephone and online response.
• Ability to work with Office software.
• Customer-oriented mindset, high patience, and accountability.
• Ability to work in a dynamic and goal-oriented team environment.
• Interest in learning and growing in international markets.

Why Eghamat 24?

• Collaborate with one of the leading tourism brands in the country.
• Opportunity to develop sales skills in the international market.
• Clear career growth path in foreign sales.
• Regular salary, attractive currency/incentive commission, and supplementary insurance.
• Professional, dynamic, and performance-based work environment.
• Performance bonuses, welfare facilities, and special travel discounts.

If you are interested in playing a significant role in developing international markets for one of the largest reservation platforms in the country, we look forward to receiving your resume.