استخدام Key Account operations specialist

Are you passionate about driving operational excellence and building strong client relationships? Do you thrive in a fast-paced environment where your skills can make a real impact? If so, we want YOU to be part of our team! SnappBox is seeking a Key account operations specialist to join our dynamic team. In this role, you’ll manage and optimize key account operations to ensure seamless service delivery, collaborate with cross-functional teams to drive strategic initiatives, analyze data to identify trends and opportunities for improvement and build and maintain strong relationships with our top clients.

SnappBox is the leading on-demand delivery service in the Middle East, dedicated to providing fast, reliable, and efficient delivery solutions. Our mission is to revolutionize the delivery industry with innovative technology and a commitment to customer satisfaction. We value collaborative excellence, continuous improvement, and a data-driven mindset to ensure we meet and exceed our customers' expectations.

 

●      Analyze logistics operations to identify performance trends and areas for improvement.

●      Develop performance metrics and KPIs to monitor operational efficiency.

●     Collaborate with cross-functional teams (product, Data, QC, etc) to optimize logistics processes and workflows.

●      Utilize data analytics tools to generate insights and recommendations for operational improvements.

●      Conduct root cause analysis of operational issues, develop corrective action plans and translate analysis results into business recommendations.

●      Build strong relationships with key accounts, anticipate customer needs, and execute action plans to exceed expectations and deliver an exceptional experience.

●      Proactively monitoring and analyzing delivery operations metrics to ensure adherence to Service Level Agreements (SLAs)

●     At least 1 years of experience in logistics, account management, data analytics, business analytics, commercial or project management.

●      Having analytical skills and proficiency in data analytics tools (we are using Excel, SQL, and Power BI) is a plus

●      Proven experience in account management or operations.

●      Strong analytical and problem-solving skills.

●      Excellent communication and interpersonal abilities.

●       A proactive and results-driven mindset.

●      Excellent problem-solving abilities and attention to detail.

●      Ability to work independently and as part of a team.

●      Knowledge of logistics operations and systems is a plus.

●      Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential.

 

●     Competitive salary and performance-based bonuses.

●      Transportation discount and voucher

●      Organizational food discount

●      Loans

●      Learning budget

●      Comprehensive health, dental, and vision insurance.

●      Opportunities for professional growth and development.

●      A collaborative and innovative work environment.

●      Hybrid and flexible working hours

If you are passionate about logistics and analytics and want to be part of a forward-thinking company, we would love to hear from you!