TehranOperations PlanningDigiExpress is a forward-thinking logistic company dedicated to pushing the boundaries of technology. We are seeking a talented and experienced Performance Monitoring Specialist to work in our dynamic team.Responsibilities:Service Performance AnalysisCollect, analyze, and interpret service performance data to identify trends, gaps, and opportunities for improvement.Data-Driven Decision MakingUse data analysis to recommend actionable solutions for improving service delivery and meeting SLA targets.Reporting and VisualizationPrepare comprehensive reports and dashboards using data visualization tools to communicate service performance metrics clearly to stakeholders.Issue ResolutionInvestigate service delivery issues using root cause analysis techniques and take corrective actions to maintain service quality and efficiency.Continuous ImprovementDrive initiatives to improve service delivery processes, focusing on efficiency, customer satisfaction, using data to measure the effectiveness of improvements.Collaboration and CommunicationWork closely with internal stakeholders to ensure a shared understanding of service standards, expectations, and data-driven insights.Required Skills and Qualifications:Data Analysis SkillsProficiency in analyzing large datasets, interpreting results, and generating insights to improve service levels.Technical ProficiencyExperience with data analysis tools such as Microsoft Excel, SQL, Power BI, or other business intelligence software.Knowledge of KPIsFamiliarity with service level, key performance indicators (KPIs), and service delivery principles.Organizational SkillsStrong time management, communication, and teamwork skills.Problem-SolvingAbility to identify issues, analyze root causes, and implement effective data-driven solutions.Attention to DetailDetail-oriented approach to maintaining high service standards and compliance.Preferred Skills and Qualifications:Educational BackgroundBachelor’s or Master’s degree in Business Administration, Industrial Engineering, Data Science, or related fields.ExperienceTwo or more years of experience in service level, operations, or data analysis roles.Advanced AnalyticsFamiliarity with predictive analytics, statistical modeling, and visualization tools (e.g., Python, R) is a plus.